quality management

Our approach is based on Total Quality Management ( TQM). Making a few random controls or just one control after product is finished is not sufficient to avoid difficulties. This is why quality control must be applied at every step of the production process from product development to container loading.

 

We work on Quality from the very start by defining with customer and the factory which quality requirements must be reached. Therefore we are particularly careful about Quality when inspecting a new factory or when receiving the first samples.

 

Our aim is to identify, contain and resolve issues as soon as possible.


All our inspections are carried by our own team and we respect AQL standards or exceed them.

Our usual quality control process will always include the following steps:

1. Audits of potential suppliers

Supplier audit is the opportunity to verify :

  • Factory capability to deliver high quality products, through inspecting its facilities, production lines, and machinery
  • Factory inhouse quality management, does factory check its own product quality seriously? Are controls defined? Is there a person specifically in charge of the quality in factory?
  • Factory quality certifications ( ISO, etc…)
2. Develop product specifications
  • Specifications are developed with customer and factory
  • Product specifications should include defect details with classifications that later link to accept/reject determinations during QC checks. They also clarify the acceptable quality levels and expectations for the supplier.  Each defect noted is generally classified as major, minor or critical
  • We always ask suppliers to sign a Chinese version of the specification sheet to make sure there is no misunderstanding
3. Test products

Testing products can take many forms all based on a proactive strategy and good Quality planning:

 

  • During product development stage
  • During early stages of productions
  • Tests can be applied to packaging and cardboard (drop test, weigh test, pressure test. . . )
  • In collaboration with laboratories for specific test and analysis (SGS, BV, TUV…)

4. Inspect through production

  • Controlling quality by using product inspections throughout the production cycle reduces sourcing risks and cost
  • Quality Inspections can be conducted at any point throughout the production process, with the maximum benefit observed when strategically employed at the beginning (first-article), in-process (30% -50% complete) and pre-shipment (100% produced and at least 80% packaged)

Inspections generally include:

  • Samples quality inspections

During the product development stage, it is crucial to make sure sample is produced according to defined specification sheet

  • Quality control of packaging materials

Packaging materials should be fit to ensure perfect protection of the product, and cannot suffer lower grade carton protection

  • Quality control of raw materials/ semi- finished products

Checking semi-finished product can allow us to spot some problems early on

  • 1st Article Quality Inspection​

Quality Control at beginning of production in factory to spot problems early on

  • In-process Quality Inspection

QC during middle of production

  • Pre-shipment Inspection

QC that takes place when 100% of the production is finished

  • Container Inspection

Inspecting container is often neglected but very important. Every year, we reject several containers that have holes, do not close properly or are just too dirty

  • Loading Inspection

We check that the right product quantities are loaded the right way into the container

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